Gira Hotline
RADEVORMWALD, Germany--(BUSINESS WIRE)--In the interests of consumer protection, Gira Giersiepen GmbH & Co. KG (Gira), one of the leading full-range suppliers of electrical installation technology and building systems technology worldwide, recalls a part of their socket outlets with increased contact protection ('child protection'). Customer complaints, followed by an internal investigation, showed that socket outlet covers with increased contact protection distributed in the period between 01.01.2015 and 26.01.2016 may have a manufacturing defect. In some cases, the mechanical device in the cover – the shutter – of the affected socket outlets may not automatically close as intended. With improper use of the socket outlet – e.g. when a child inserts conductive materials into the socket outlet – this fault may lead to an electric shock which can potentially result in serious or even life-threatening injuries. To reduce any potential risk, parents and adults should ensure that children stay away from the socket outlets and inform all persons in the household that the increased contact protection of the covers may not function.
Safety is top priority
Gira to exhibit this year at the Integrated Systems Europe (ISE) to be held in Barcelona in June. ISE is the world’s leading show for commercial and residential audiovisual systems integration. Gira System 3000 Lighting and Blind Control. Gira System 106 (EN). Gira references around the world. A radio broadcaster who accepts calls on the air from individuals using a telephone hot line set up for that purpose. Gira considers trust in its employees to be an essential basis for pioneering achievements. These pages offer people the chance to speak and provide you with a special insight into life and work at Gira. 07 Hotline/customer services. Gira – the company. Technical Hotline and customer service.
So far there has been no event of injury caused by socket outlet covers with increased contact protection ('child protection') which have been sold by Gira without complaint in their millions in numerous countries. As Gira places top priority in the safety of all products, the long-established company, headquartered in Radevormwald, Germany, acted immediately, and in close cooperation with the regulatory authorities decided on a public recall of the affected socket outlet covers. In the process of the product recall, all measures are implemented step by step and the affected batches already distributed to electrical wholesalers, electrical contractors and end customers are being collected to eliminate any potential risk. For this purpose, Gira is reaching out to the public in newspaper advertisements, posters at retailers as well as providing information online and in social networks.
Free replacements by electrical contractors
End customers are to approach their electrician or electrical equipment dealer if they have purchased affected products in the specified time period and/or such products have been installed in their building. Electrical equipment dealers and numerous electrical contractors can inform end customers whether their covers are affected and need to be replaced. In such cases, the electrician will replace the cover free of charge with a new plastic cover offering fully functional increased contact protection ('child protection'). As an alternative he can install a socket outlet protector ('plugin') to ensure increased contact protection. Changing the socket outlet covers can be carried out quickly and easily, but can only be done by a professional electrician. Gira expressly advises that end customers should under no circumstances attempt to change the socket covers themselves.
Free hotline
In order to quickly answer customer's questions, Gira has established a free hotline depending on the country. Further information can be found on the Gira website.
Only a limited number of socket outlets with increased contact protection ('child protection') is affected
The company Gira stresses that by no means all Gira socket outlets with increased contact protection ('child protection') are affected. The potential fault occurs only in batches manufactured during clearly defined production periods, accounting for less than 4 percent of the annual production of covers with increased contact protection. Furthermore, the socket outlets themselves are not affected, but only the 'shutter' inside the covers. This means: The power supply from the sockets is not affected. The socket outlets are fully functional and, with correct use, offer the same standard contact protection as in any other conventional socket outlet. They can therefore be used as before. Merely the increased contact protection ('child protection') is potentially non-functional. In previous years, the socket outlets with increased contact protection have repeatedly been tested and certified by independent testing institutes as to their compliance with the applicable standards and safety regulations.
***
About Gira
Gira Giersiepen GmbH & Co. KG (www.gira.de) is one of the leading full-range suppliers of intelligent system solutions for electronic and networked digital building management. Founded in 1905, the family-run company, headquartered in Radevormwald, Germany, has shaped and influenced the world of electrical installations and intelligent building control with numerous inventions for 111 years. Right from the start, Gira with its many innovations, such as the Gira HomeServer, has been one of the most influential players in the development of the networked 'smart home' and in the digitalisation of buildings. Gira products and solutions stand for German engineering skills, for reliable 'Made in Germany' quality, for sustainable production and operation, for perfection of form and function – but above all they stand for making people's lives a little easier, more comfortable and safer. It is no coincidence that Gira switches, control, communication, multimedia and safety systems are now used in more than 40 countries, such as in Berlin's central train station, in Kiev's Olympic Stadium and in the Banyan Tree Hotel in Shanghai. Thanks to its extensive expertise in the field of plastics technology, Gira has also become an internationally sought-after manufacturer of complex plastic systems products in the medical and pharmaceutical industries. With more than 1,200 employees, the technology company is one of the largest employers in the German Bergische Land region.
More information about the company and intelligent building technology by Gira can also be found at:
1. General Information
These general terms and conditions of business are applicable for all sales contracts concluded via the online Inscription Service on the marking.gira.com website. The company Gira Giersiepen GmbH & Co. KG have contracted IP-Plus GmbH & Co. KG to operate the Gira Inscription Service on the marking.gira.com website and to process all orders placed through it. The contractual partner for all orders except the utilisation of the free initial labelling via coupon codes for the Gira stainless-steel door station is
IP-Plus GmbH & Co. KG
Eichenwand 22
40627 Düsseldorf, Germany
VAT DE249313714
Reg. of busin. names: Local court of Düsseldorf HRA 18794
Partner personally responsible:
ISP Beteiligungs GmbH
Represented by Managing Director Thomas Kaiser
Reg. of busin. names: Local court of Düsseldorf HRB 54039
When utilising the free initial inscription via coupon codes for the Gira stainless-steel door station, Gira Giersiepen GmbH & Co. KG are the contract partners. IP-Plus GmbH & Co. KG provide the goods on behalf of Gira.
2. Postage charges
Postage is free of charge. Delivery is carried out to the following countries: Belgium, Bahrain, China, Denmark, Germany, Finland, Greece, Great Britain, Hong Kong, Ireland, Iran, Iceland, Italy, Kuwait, Kazakhstan, Lebanon, Liechtenstein, Luxembourg, Latvia, Holland, Norway, Austria, Poland, Portugal, Katar, Romania, Russia, Saudi Arabia, Sweden, Switzerland, Singapore, Slovenia, Slovakia, Spain, South Africa, Taiwan, Czech Republic, Ukraine, Hungary, United Arab Emirates, Vietnam, Belorussia.
Gira Hotline Meme
3. Formation of the contract
During the ordering process, the customer submits a binding offer to conclude a sales contract for the selected products. The offer is accepted by IP-Plus GmbH & Co. KG when they supply the actual goods to the customer. A sales contract is not formed until that point.
4. Details of supply and fulfilment
The inscription holders that you order are created and sent to you as quickly as possible after your order is completed. We generally deliver orders within 1 - 3 days. Should a desired product no longer be available for some reason, we will notify you of this. In individual cases, delivery may take longer than 1 - 3 days. We will also notify you if this is the case.
5. Conditions of payment
IP-Plus GmbH & Co. KG issues the customer an invoice for the ordered goods which will be provided upon delivery of the goods. Methods of payment include: advance payment via bank transfer, bank collection (electronic direct debiting), PayPal and invoice (corporate customers only). Pre-payments and debits are taken into account when the invoice is issued. If invoicing is preferred, all amounts due are to be paid no later than 14 days after receipt of the invoice.
Prices listed on the invoice are always end-customer prices and include VAT.
If payment is delayed, the customer who is the consumer is obligated to pay IP-Plus GmbH & Co. KG interest on arrears of 5% above the base rate. In the case of corporate customers, Clause 1 applies, with the proviso that the interest on arrears is 8% above the base rate.
6. Payment via debit
If the customer chooses to pay via bank collection (electronic direct debiting), the customer is confirming that they have sufficient funds in their account. By submitting an order, the customer agrees to their account being charged the amount due.
If debit is the preferred method of payment, IP-Plus GmbH & Co. KG have the right to charge the customer any return debit note fees which arise (e.g. bank fees) plus a processing fee of EUR 8.00 per debit in the case of a return debit note if the customer is responsible for the returned debit note. The customer is responsible for the return debit note in the following cases:
- Incorrect bank account details
- Insufficient funds in customer bank account
- Return debit note for the payment amount by the customer for reasons for which IP-Plus GmbH & Co. KG are not responsible.
In the case of a return debit note, no other debits can be made. The customer is obligated to immediately transfer the amount due (arrearage), including any fees, to an account owned by IP-Plus GmbH & Co. KG. Should the received goods be returned due to cancellation or a complaint, the customer must originate a return debit note, as the arising bank fees are to be paid in fully by the customer. In this case, the parties are to proceed according to Section 7 (Right to return).
Gira Tech
7. Right to return
You may return the received goods within two weeks without providing a reason for the return. This period begins upon the receipt of the goods and this instruction. Timely shipment of the goods or a request for redemption is sufficient for compliance with the deadline. Such a shipment is returned at our expense and risk.
Products that are made to order, such as inscription holders with custom inscriptions, are excluded from the right to return.
8. Consequences of return
If products are returned, goods/payment received by both parties are to be returned/refunded and any benefits resulting (e.g. from use) are to be surrendered. Compensation can be claimed if goods are returned in worse condition. This does not apply if the worsened condition of the goods can be attributed solely to testing purposes, as they might be tested in a shop. You can also avoid the payment of compensation by not using the goods as an owner would and by refraining from any action that would lessen their value.
9. Customer service/Information service
If you have any questions on Gira products or complaints, please call the Gira Hotline at +49 (0) 2195-602123. The Hotline is available on weekdays from 7:30 a.m. to 8 p.m. and Saturdays from 8 a.m. to 12:00 p.m.
10. Warranty
Statutory warranty rights apply.
11. Data protection
Any personal data arising in this context are generated, processed and used in accordance with the respective valid regulations for the protection of personal data, solely for the purpose of contract implementation.
12. Partial legal ineffectiveness of the terms and conditions of business
Should specific clauses of these general terms and conditions be or become ineffective, they must be replaced by legal clauses. The remaining parts of the general terms and conditions of business remain unaffected.